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How does Drumbi reduce my average call time?
When you use Drumbi, your customers input their name, phone number and reason for the call prior to connecting to an agent.
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How does the Mobile Agent app work?
With my busy schedule, I'm not in the office for every call. Being able to address my customer’s needs in a personalized manner while on the go, allows me to provide an unexpected level of service. With Drumbi, I know who is calling and why, and I even have a record of all the information from the call when I get back to the office.
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How does Drumbi reduce my average call time?
When you use Drumbi, your customers input their name, phone number and reason for the call prior to connecting to an agent.
-
How does the Mobile Agent app work?
With my busy schedule, I'm not in the office for every call. Being able to address my customer’s needs in a personalized manner while on the go, allows me to provide an unexpected level of service. With Drumbi, I know who is calling and why, and I even have a record of all the information from the call when I get back to the office.
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How does Drumbi reduce my average hold time?
When you use Drumbi, your customers input their name, phone number and reason for the call prior to connecting to an agent. The call will get routed to the appropriate agent, before the call is connected. The only time a caller may be on hold is if you transfer them to another agent or place them on pause while you further assist them.
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How does the Web Widget Work?
Customer clicks on Call Me, inputs their name, number and reason for the call, and connects.
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How does Drumbi Cut my Costs?
Less hold time and less unnecessary talk time means less cost for you.
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Introduction to Drumbi
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Why Drumbi?
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Can I use Drumbi if I don't have a mobile app yet?
There are different channels a Drumbi call can be made. Beside an app, Drumbi can be embedded into any website or in a regular 800 number. For the toll free number, a prerecorded voice prompt will instruct the caller to activate an Express Call by pressing #1. Drumbi will send them a text...
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How does Drumbi improve CSI/CSAT?
Drumbi ensures a much more delightful customer experience by quickly displaying a personalized phone menu to your callers, never making them wait on hold, and quickly reconnecting any dropped calls. Drumbi saves your customers time, while improving the calling experience. This results in a...
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How does the Mobile Plugin work?
When you add the Drumbi mobile plugin to your app, customers can specify the exact reason for their call, without waiting on hold or trying to hear and remember a number from a confusing call tree. And your agents can immediately begin helping your customers with a more personal conversation.
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